ACTIVE LISTENING MODEL A.L.I.S.
Trusted Advisors are masters in listening. They are well trained in bringing full focus in any given customer conversation. Focus aimed on understanding the others point of view. Thoughts. Ideas. Concerns.
We created a framework that is simple and yet ultra effective. From both a helicopter perspective (how does the conversation flow?) and customer perspective (wow this is a fantastic trustworthy professional!)
Watch the video below to get a deeper understanding of the A.L.I.S. Framework.